FAQ

What is required to use the service?
To borrow movies your local library needs to be connected to the service and you must have a library card with your number and a PIN code. You can get the library card at your local library.

How can I find a movie to borrow?
Search our database or select from our movie list to find a movie you want to see.

How do I borrow a movie?
After you select a movie and click on "play movie" you get a request to log in with your library card. Once you enter your card number and password, the movie starts to play.

How long is the loan period?
You have 48 hours to watch the movie before the loan period ends. The film can be paused, fast forward and backward, and it can be viewed an unlimited number of times during the loan period.

How many films can I borrow?
Your library determines how many loans you may use per calendar month. You see the number of loans you have left when you log in to watch a movie.

Have any movie subtitles?
We strive to provide subtitles to all foreign movies.

Where can I use the service?
The service is available for personal use in Finland.

Which platforms support Viddla?

Viddla supports PC, Mac OSX* and Android devices

You can check compatibility by using this test video (link opens in new bowser tab)

  • Viddla supports all common browsers (Chrome, Firefox, Internet Explorer**, Safari) but we recommend Chrome
  • iOS (iPhone, iPad) is supported from version 11.2 Safari browser
  • Chrome browser is required for playing the films on Android
  • Android is supported from version 6.0
  • Chromecast is supported in Chrome browser on all platforms
  • Smart-TV is not supported

* Older OS versions then Sierra does not support Safari at the moment, use Chrome or Firefox

** Note that Internet Explorer 10 and 11 on Windows 7 do not have the MSE/EME API available which is required to playback DRM protected video content in HTML5.

DRM or Digital Rights Management, how does this affect my movie viewing experience?

If you get an error message (DRM: Unable to instantiate a key system supporting the required combinations) instead of the trailer / movie being played, it is likely that you have a setting that does not accept playback of DRM-protected content, or you got a question about accepting DRM when you started up Viddla the first time but not clicked "OK"

In Chrome's settings you will find which pages with protected content you have accepted. Here's how to access Chrome's protected content settings:
Chrome> Preferences> Location Settings> Media> Protected Content

Under the heading Allowed https://viddla.fi must be included. If https://viddla.fi is under the heading Not Allowed in Protected Content, click on it and select Delete and restore. Then you will get the question again when you start a movie / trailer in Viddla and then you accept playback of Protected content. Now it will work without problems and you do not need to redo the process in the future.

Can I transfer a borrowed movie to another platform?
You can watch the movie on another platform but then you need to log in again. During 48 hours your loan period is still considered valid and the switch to another platform will not be recorded as a new loan.

How does streaming work?
When you stream a movie, you do not have to wait for the movie to be downloaded, the movie player reads the file directly from our servers. This means that you must be connected to the Internet during the entire movie viewing.

Why do some films disappear from the service?
When a movie is removed from our catalog, it is because it could only be viewed for a limited period. The owners of the licenses determine how long is this period. This does not apply to all movies, but only a small part.

What is the quality of the films?
All our videos are in HD ready or SD (Standard Definition) quality, which is generally equivalent to DVD quality.

Why is the audio / video failing?
This can be caused by a weak internet connection. If you have Wi-Fi at home, it may be because more devices are connected or you are too far from your wireless router. Try switching to the lowest bit rate (the one called "Good - 0.8 Mbit / s"). If the problem persists, it may help to pause the movie and test again after a while.

Can you connect the computer to the TV?
Yes, either through wireless, via Airplay or Chromecast or with an HDMI cable connecting your computer to your TV.

How do I stream via Chromecast to my TV?

1. Connect your PC, iOS or Android device, and Chromecast, to the same Wi-Fi network.
2. Access Viddla through Chrome browser and start playing a movie.
3. Click on the Chrome Cast icon in the player to transfer the picture to the connected TV.


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